For Canadian golfers looking to improve their swing or stay in game shape during the off-season, indoor golf simulator businesses provide a convenient option. This setup allows beginners and experienced golfers alike to enjoy the sport year-round, regardless of the weather, while providing a controlled environment for practice and entertainment.

The golf simulator business presents a reliable and growing opportunity for its owners. According to data from Custom Market Insights, the global golf simulator market was valued at US$1.3 billion in 2021. Projections indicate that the industry will reach US$3.4 billion by 2030, growing at a compound annual growth rate of 10%.

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Despite the rosy outlook for the industry, golf simulator business owners face a broad range of liability risks that call for a comprehensive golf simulator insurance policy. Regrettably, you can’t take a mulligan when it comes to liability-related claims.

What Liability Risks Do Golf Simulator Businesses Face?

Like any entertainment or recreational facility, golf simulator businesses face various liability risks that can lead to financial losses or lawsuits. Among the situations they may encounter are:

Third-party bodily injuries: Customers using golf simulators could trip, slip, or fall on the premises and be injured.

Third-party property damage: Accidents involving golf clubs, balls, or other equipment could damage the personal belongings of your customers.

Professional negligence: If your employees offer golf instruction, coaching, or advice, customers could claim that inadequate or incorrect advice led to them being injured.

Cybercrime: If your business stores customer data or uses point-of-sale (POS) systems, a cyber-attack or data breach could expose your customers to identity theft or fraud. Moreover, it could lead to a customer suing you for damages.

Product liability: If you sell golf-related equipment, defective equipment could lead to customer injuries or property damage.

Food and beverage service: If your business offers food and beverages, there’s a risk your customers could become ill or suffer a severe allergic reaction that could lead to a bodily injury claim.

7 Risk-Mitigation Strategies for Golf Simulator Businesses

Taking proactive steps to prevent injuries and accidents can help your business avoid insurance claims and lower its annual premium. Here are seven ways to reduce golf simulator business risks:

1. Safety First

Implement simulator and facility safety protocols. Safety rules should be posted, written, and spoken. Ensuring your customers use safe swing techniques and stay away from other players can reduce injuries.

2. Conduct Equipment Maintenance Regularly

Your facility’s high-tech equipment and other components should be inspected regularly to identify potential hazards. From the hitting mats and sensors to the screens, ensure hazards are addressed promptly. Also, keep records of all maintenance and repairs that are conducted.

3. Supervise and Instruct Your Customers

Ensure you have trained staff or golf instructors on-site to supervise customers during gameplay and offer guidance on proper swing techniques and simulator use. What golfer doesn’t appreciate coaching to help improve their skills?

4. Train Your Employees

Speaking of trained staff, ensure your employees know how to identify safety hazards and what to do to correct them quickly. As with any business, good customer service is critical, so educate your team on how to interact with your customers in a friendly and positive manner.

5. Request Customer Liability Waivers

Before using simulators or other facilities, customers should sign a liability waiver. They reduce third-party bodily injury, property damage, and negligence lawsuits against your business. The waiver should explain the risks of using a golf simulator and customers’ safety responsibilities.

6. Schedule and Complete Facility Inspections

In addition to maintaining your golf simulator business’s high-tech equipment, regularly inspect your facility and keep accurate records. Examine walkways, seating, restrooms, common areas, and employee-only spaces like the kitchen and storage rooms.

7. Create an Emergency Response Plan

Create an emergency response plan that outlines procedures for handling accidents, injuries, or other emergencies, and ensure your employees are familiar with it and know what to do if someone is hurt, a fire ignites, or there’s a power outage

Get Golf Simulator Business Insurance

Customized golf simulator insurance can protect your golf course or simulator business from costly losses. Zensurance makes business protection easy. Request a free quote online. Our experienced brokers will find affordable coverage from one of our more than 50 Canadian insurance partners.

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About the Author: Mario Petramala

Mario Petramala is a Team Lead, New Business, Medical Malpractice, Zensurance.