Claims

To submit a claim between 8:00 AM to 6:00 PM EST, please call our Canadian toll free number: 1 866 684 8593 and speak to one of our insurance brokers.

When calling, please have the following information handy:

  1. Business name or full name of business owner
  2. A description of events
  3. A police record (if applicable)
  4. Relevant photos or videos of the damage (if applicable)

To submit a claim after business hours:

  1. Call our Canadian toll free number 1 866 684 8593 and leave a detailed message including business name and a call back number.
  2. Locate your insurance policy and find the name of your insurance provider. Then find your provider on the list below, click on the logo and follow the claim process outlined on the web page.
  3. Please have the following information handy:

    1. Business name or full name of business owner
    2. A description of events
    3. A police record (if applicable)
    4. Relevant photos or videos of the damage (if applicable)
    5. A copy of your insurance policy

When submitting a claim, here’s what you can expect:

  1. After submitting a claim, waiting times can vary greatly depending on specific circumstances and claims volume.
  2. Once we’ve submitted your claim, it will be assigned to an adjuster to assess and process.
  3. Your adjuster will be available to provide guidance throughout the claim process.
    For example, if repairs are required, they can help you find vendors to do the job.
  4. After the claim has been throughly investigated by the adjuster, you will recieve a settlement offer from your insurance company to compensate for your loss.
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