Accessibility Statement

Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

Effective: June 2026  |  Next Review: June 2027

Our Commitment

Zensurance Brokers Inc. is committed to ensuring equal access and participation for people with disabilities. We treat people with disabilities in a manner that upholds the principles of dignity, independence, integration, and equal opportunity.

We comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Integrated Accessibility Standards Regulation (O. Reg. 191/11), and the Ontario Human Rights Code. Our AODA obligations do not substitute or limit any obligations under the Ontario Human Rights Code or any other applicable law.

Customer Service

We are committed to providing accessible customer service to all clients and the public, including:

  • Communicating in ways that take a person’s disability into account, and providing accessible formats and communication supports upon request.
  • Providing accessible online services and welcoming customers who use assistive technologies or require support persons to access our services.
  • Providing timely notice of any temporary service disruptions, with available alternatives where possible.
  • Maintaining an accessible feedback process for clients and the public.

Employment

We provide accessible employment practices throughout the full employment lifecycle, including:

  • Notifying applicants of available accommodations during recruitment and selection.
  • Providing accessible formats and communication supports to employees upon request.
  • Developing individualized workplace emergency response plans for employees with disabilities.
  • Documenting individual accommodation plans collaboratively with employees.
  • Supporting employees in returning to work following a disability-related absence.
  • Considering accessibility needs in performance management, career development, and redeployment.

Information and Communications

We provide information and communications in accessible formats and with communication supports upon request, at no additional cost. Our public website conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA in accordance with Ontario’s accessibility laws.

Training

All Zensurance employees and individuals providing goods, services, or facilities on our behalf receive training on the AODA, the Ontario Human Rights Code, and accessible customer service practices. Training records are maintained.

Accessible Formats and Communication Supports

This statement and Zensurance’s full Accessibility Policy are available in accessible formats upon request (e.g., large print, audio, digital). We will work with you to meet your needs in a timely manner at no additional cost.

Multi-Year Accessibility Plan

Zensurance maintains a Multi-Year Accessibility Plan (2026–2031) outlining steps to prevent and remove accessibility barriers. The plan is posted on our website and is available in accessible formats upon request.

AODA Compliance Reporting

As a private-sector organization with 50 or more employees in Ontario, Zensurance files an AODA accessibility compliance report every three years, as required under the Act. The next report is due by December 31, 2026.

Feedback and Contact

We welcome feedback on accessibility from clients, employees, and the public. To submit feedback, request an accessible format, or raise a concern, please contact:

Email: [email protected]

Phone: 1-888-654-6030

Mail: Human Resources, Zensurance Brokers Inc., Suite 800 – 111 Peter St, Toronto, ON M5V 2H1

We will respond in a timely manner and provide our response in an accessible format upon request.